ORDER PROCESSING AND SHIPPING

How long does it take to process an order?

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Order processing takes place during normal business hours, Monday through Friday. Orders received after 2PM will start being processed the following business day.

Do I get a confirmation?

Once your order has been processed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.

Can I change my order?

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

Can I reserve an item?

Our products are sold on a first come first served basis. Your item will not be reserved once you add to cart. Once you begin the checkout process the item will be reserved for 5 minutes to allow you to complete your purchase.

But If you sign up for our newsletter you will get a 24-hours heads up on new and limited editions.

What about shipping?

We ship domestically and to a selected number of destinations. Shipping times depend on your location. Delivery within Germany takes 2-5 business days, although it is often shorter! Delivery within Europe and worldwide takes 7-15 business days. For information regarding shipping, click here.

BAGS

What kind of leather do you use?

All NUMEN Bags are handmade out of 100% full-grain Italian leather.

Will my bag alter? What do I do if it does?

Leather changes with time and wear, just like everything else in nature. It´s the sign of well-loved leather. The more you wear it, the more it looks loved! 

If you want to do good, use leather conditioner to moisturize it and to loosen surface dirt - we love Collonil's Organic Bamboo Lotion. Click here for more information.

RETURNS 

What is your return policy?

We do allow returns of our products. We hope you are happy with your order! If for any reason you are not satisfied, you can return any purchase within 14 days of receipt, see our policies here.