SHIPPINGIf currently we do not ship to your country, please contact us at hello@numenbags.com - we will try our best to make it happen for you!GERMANY € 4,90 EUROPE € 6,50 DELIVERY TIMEDUE TO CORONA AND THE VOLUME OF PARCELS; THE EXACT DELIVERY TIME CAN NOT BE SPECIFIED!!!! Normally the delivery time is: DUTIES & TAXESInternational shipping is not inclusive of duties and taxes (including VAT). Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery imposed by your country of residence. Please check with your country's customs office to determine their procedures and any potential charges. TRACKING YOUR DELIVERYYou will receive a tracking number as soon as it is shipped. This will be sent to you via email, along with a link to follow the progress of the delivery. You will be able to verify the location and expected delivery date of your order at all times. RETURNSWe hope you are happy with your order! If for any reason you are not satisfied, you can return any purchase within 14 days of receipt. Before requesting a return, please make sure the product complies with all the following conditions: The Product must be returned in perfect condition, not used and with the original box and dust bag – we are unable to offer a refund on products that are scratched, damaged or not in their original packaging. STEP 1To request a return, please send us a mail to returns@numenbags.com. We would also appreciate your reason for returning your item(s), as it would help us to improve our service. STEP 2Insert the item(s) you wish to return in the original packaging and close the package securely. STEP 3Please send the return to: NUMENBAGS, Holsteinische Straße 26, 10717 Berlin, Germany STEP 4Once we have received the package, we will confirm its receipt. REFUNDSOnce your return has been checked by our team, you will receive a confirmation email accepting or rejecting the returned item(s). If we approved, we will refund you as quickly as possible – please note this process may take 2-7 business days. The refund is issued directly to the payment method the original purchase was made and in the same currency. Shipping costs will not be refunded in case of returns. If your order was placed within Europe, all sales taxes will be refunded. For orders placed outside Europe, customs duties and sales taxes are non-refundable. However, you may be able to recover the duties and taxes by contacting your local customs bureau directly. EXCHANGESWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@numenbags.com. |