SHIPPING

If currently we do not ship to your country, please contact us at hello@numenbags.com - we will try our best to make it happen for you!  

AUSTRIA & GERMANY € 4,90

EUROPE & SWITZERLAND € 6,50  
Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom 

INTERNATIONAL € 30,50 
China incl. Hong Kong & Macau, Japan, Singapore, USA

DELIVERY TIME

Delivery within Germany: 2-5 business days, although it is often shorter! 
Delivery within Europe and worldwide: 7-15 business days

DUTIES & TAXES

International shipping is not inclusive of duties and taxes (including VAT). Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery imposed by your country of residence. Please check with your country's customs office to determine their procedures and any potential charges.

TRACKING YOUR DELIVERY

You will receive a tracking number as soon as it is shipped. This will be sent to you via email, along with a link to follow the progress of the delivery. You will be able to verify the location and expected delivery date of your order at all times.  

RETURNS

We hope you are happy with your order! If for any reason you are not satisfied, you can return any purchase within 14 days of receipt.

Before requesting a return, please make sure the product complies with all the following conditions:

The Product must be returned in perfect condition, not used and with the original box and dust bag – we are unable to offer a refund on products that are scratched, damaged or not in their original packaging.

STEP 1

To request a return, please send us a mail to returns@numenbags.com with subject line: RETURN REQUEST: ORDER XXXXX. 

We would also appreciate your reason for returning your item(s), as it would help us to improve our service.

For returns, the return costs of 6,50€ will be deducted from your amount.
Aside from that you can send the package back to us at your own expense. Please do not send parcels to us that are unpaid as this will result in unnecessarily high costs, which we will deduct from your refund amount. 

STEP 2

Insert the item(s) you wish to return in the original packaging and close the package securely.

STEP 3

Wait for our confirmation email, print the return label and attach it to the package.

STEP 4

Drop the package off at your local post office (DHL).

STEP 5

Once we have received the package, we will confirm its receipt.

REFUNDS

Once your return has been checked by our team, you will receive a confirmation email accepting or rejecting the returned item(s).

If we approved, we will refund you as quickly as possible – please note this process may take 2-7 business days. 

The refund is issued directly to the payment method the original purchase was made and in the same currency. Shipping costs will not be refunded in case of returns.

If your order was placed within Europe, all sales taxes will be refunded. For orders placed outside Europe, customs duties and sales taxes are non-refundable. However, you may be able to recover the duties and taxes by contacting your local customs bureau directly.  

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@numenbags.com.